DELIVERY COSTS AND OPTIONS

Free Delivery:

Available for orders over £35 (select delivery option at checkout).

Standard Delivery Rates:

Estimated Delivery Time

The expected delivery time is 1-2 working days. Orders are dispatched promptly, with no delays.

Orders placed before 1:00 PM on working days are dispatched the same day. Dispatch occurs Monday to Friday at 1:00 PM.

Delivery is currently available only within UK.

Package Security

All parcels are securely packaged to prevent damage during delivery. Contents are protected with bubble wrap, minimising the risk of damage.

Track your order

Available Payment Methods

Payments made via PayPal are processed immediately, allowing orders to be dispatched within 1 working day.

Uncollected mail

If in the event you missed your parcel being delivered, it is your responsibility to arrange a re-delivery or to collect it from your nearest Royal Mail Delivery Office. If you fail to do so within the timeframe Royal Mail retains your parcel, it will be returned to us. When this happens you can request for us to re-send your parcel again and you will be charged £4.50 re-postage fee. Alternatively, if you wish to request a refund there will be £4.50 reduction to your refund to cover charges made by the courier to return your item.

Incorrect Address

If the address you entered as your shipping address is incorrect please let us know by sending an email to contact@myperfumefactory.co.uk as soon as possible so that we can update it before your order is dispatched. We cannot change an address once the order has been dispatched, it is the responsibility of the customer to ensure these details are correct. If the parcel has been dispatched prior to receiving contact of the shipping address being incorrect it is the responsibility of the customer who placed the order to try and retrieve the package from this address. In the event the parcel is returned to us then the customer is liable to pay for the re-postage of the order, which will be invoiced upon receipt of the item at a rate of £4.50. Alternatively, if you wish to request a refund there will be £4.50 fee deducted from your refund to cover charges made from the carrier for returning your item to us.

Returns Policy

You may return any Perfume Factory product within 30 days of purchase without providing a reason.

Perfumes should be returned to the following address:

My Perfume Factory Returns

 MARTAR  LTD   10 Middlebrook Road  High Wycombe  HP13 5NJ  

The product should not be used more than 2 ml (approx. 10 sprays) and must be returned with its ORIGINAL BOX. You will be responsible for paying for your own shipping costs when returning your item(s). Shipping costs are non-refundable. If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.